Customer Description

• It is a high school in China that operates an on-campus canteen unmanned.
• To reduce the problem of queuing and waiting for meals, they have decided to operate a non-face-to-face unmanned store.

Customer Objectives

• It should be structured in such a way that students can use the self-service kiosk to purchase drinks, bread, and sweets.
• A system should be established so that the unmanned store manager inside the school can directly operate it, such as registering additional items or lowering the selling price.
• Payment should be made smoothly with various payment methods such as cash and credit card.
• It should not take up a lot of space in a small school canteen.

Challenges

• Since it is directly operated by the school, immediate maintenance should be easy.
• Various payment modules and options such as cash module and card payment should be provided.
• The installation method of the kiosk as a stand/wall mount/table top should be flexible.

Solutions

• For simple and easy maintenance, the I/O interface of the upper system is designed to be accessed quickly, and the printer is also a built-in type and adopts a drop-in paper feeding method so that the printer paper can be easily replaced.
• Multiple ports are provided on the rear side so that 2D barcode reader, MSR, money box, etc. can be applied in various ways.
• A kiosk was installed on a table used as a shelf to place products to be paid for, making use of a narrow space.

Results and Benefits

• By stimulating students’ curiosity about using the device, the rejection rate of non face to face payment system has decreased while overall satisfaction rate of using Kiosk has increased.
• As there is no need to hire a staff to operate the canteen, it helped the school to operate more efficiently and above all it helped the students to build characters by using unmanned canteen.