Customer Description

• It is an France fast food restaurant that focuses on fried chicken

Customer Objectives

• Due to the nature of fast food, it is necessary to reduce the waiting time for customers and enable fast order processing.
• It is necessary to build a non-face-to-face self-ordering system to increase the work efficiency of workers.

Challenges

• It should be hardware that does not occupy a lot of space so that several kiosks can be installed in order to process orders quickly during rush hour.
• It should be possible to change the installation method in various ways according to the atmosphere of each store.

Solutions

• A high-end CPU capable of processing large orders in a short period of time and accommodating various payment methods was used.
• The 23.8-inch&15.6-inch kiosk was installed in various ways depending on the store environment, such as stand-type, table-top type, and wall-mount type to maximize space utilization.

Results and Benefits

• Store workers showed less fatigue in dealing with customers and expressed satisfaction with their work.
• Store operators have been able to increase sales and, consequently, profits as a result of reduced labor costs.
• Users also preferred the convenience of non-face-to-face ordering and payment.